croc lights faq

Worldwide Free Shipping

Text "SUPPORT" to +1 (636) 775-6668

You can find our Privacy Policy here.

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Our logistics support team can transport headlights for croc to all parts of the world.

For every item there is a "Special Requests or Comments" box. Write your request as clear as possible and we will do our best to comply.

You can pay by credit card, debit card, bank account, or PayPal. About the payment method: Click to Visit

Taxes and VAT are included in the prices when ordering. Any additional charges, taxes, or brokerage fees by your local government are the responsibility of the recipient. Keep in mind that there is a small chance that you will get charged VAT or duties; however, if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your government. The last thing we would want is for our customers to be charged extra. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Shipping & handling fees, administration fees, and taxes (50% of the total order value before discounts) will not be refunded for packages that are refused due to VAT/duties. If your situation wasn't mentioned in our refund policy, make sure to send us an email at, and we will help you resolve it as soon as possible!

We will deliver the goods within 24 hours after receiving the order and arrive within 7-15 working days.

Yes! We offer expedited delivery, but we charge the freight according to the situation

Orders ship from Monday to Saturday excluding US Federal holidays.
Orders received before 1:30 PM Eastern Standard Time will be processed within the same business day, provided that the goods are in stock and customer identification is verified.
Delivery to Alaska, Hawaii and Puerto Rico may be delayed.
Delivery to PO Boxes is not available (although can be used for billing addresses).

Generally, items ship through Postal Service (USPS) via first class mail. Express inquiry address:

When your order ships, you will receive a Shipment Notification email. This email will provide you with the date your order was shipped.

If you want to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change.

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Refund & Return Policy

30-day Postage Paid Returns

If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.

If you have any issues with your address, make sure to contact us as soon as possible by sending us an e-mail to so that we can move swiftly to correct the problem.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. Please contact Customer Care Team immediately to resolve the issue.

For any reason, if you are not completely satisfied with your purchase, you can return unused products in original condition within 30 days of purchase.
You don't like our products.
The received products are damaged and affect the use.

Contact customer service WhatsApp:+1 (636) 775-6668(7X24 hours) to explain the reason for return. We will guide you how to process the return.
Put the goods into the gift box And protect the package for mailing.
Drop off package at your nearest USPS Store, USPS Authorized Shipping Outlet or USPS Customer Center. You need to pay the returned fee.
All returns will be credited back to the original form of payment (excludes original shipping cost)

You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached.

The product has been used or worn won't be refunded.
No refund for more than 30 days after receiving the product.

Due to additional quarantine measures around return shipments, please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your payment method.

People also ask

Frequently Asked Questions about Using Croc Lights

Battery Model/Type:

  1. Turn the croc light anti-clockwise to Unscrew the head of the light.
  2. Remove the insulation pad between the two batteries.
  3. Make sure the batteries are kept in positive and negative directions.
  4. Tighten up properly to avoid poor contact.
  5. If the battery runs out, replace the battery.

Recharge Model/Type:

  1. Croc Lights for charging come in various styles.
  2. To charge, rotate the crocodile light counterclockwise, unscrew the light head, or locate the charging port cover on the side of the light.
  3. Open the cover and insert the USB charging cable into the port. The charging indicator light will illuminate, indicating that charging is in progress. A change in the indicator light's color signifies a fully charged lithium battery.
  4. Tighten correctly to avoid poor contact and prevent water ingress.

【Reusable for 10000 Hours】The upgraded rechargeable battery uses environmentally friendly materials and is recyclable. It can be used for more than 10,000 hours, which is equivalent to buying 280 CR2032 batteries for shoe lights. Please choose the rechargeable version when making a purchase.

【IPX6 Waterproof and Durable】Equipped with a silicone ring sealing interface, it can easily handle rainy weather and dew on the grass during camping. Made of high-quality aluminum alloy, it is resistant to drops and rust. IPX6 waterproof rating ensures reliable performance in sunny, rainy, dry, and various outdoor environments.

【Upgraded Hidden Switch】Easily switch between three different light modes by pressing on the head of the Croc lights -always bright, flashing, or flashing slowly)- so you can choose a suitable mode according to your need.

【Small and Stable】The "croc headlight attachment" is extremely lightweight and can be carried with you anywhere. With a diameter of 0.9 inches and weighing only 18g, it fits tightly onto shoes, so you won't feel them during outdoor activities. Suitable for children over 4 years old and adult shoes.

【Bright and Long-Lasting】These croc head lights are brighter than a phone flashlight and illuminate a distance exceeding 33 feet. They can be powered by replaceable batteries or charged through the USB port, eliminating the need for frequent battery replacements, reducing hassle, and saving money.

【Fantastic Gift Idea】These LED croc headlights are cute and useful, bright and lightweight, making them perfect for both indoor and outdoor activities in the dark. They are suitable for walking the dog, hiking, camping, running, parties, and more. This novelty hands-free light is a great gift for adults and children who love Crocs shoes.

Although it is a light product, we provide perfect warranty service with the Croc lights. Return or full refund within 30 days, one-year warranty period and 24-hour email or Whatsapp service.

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