- For rechargeable models, connect the provided USB cable to the charging port on each light and plug the other end into a USB power source (like a computer or wall adapter). Charging times can vary.
- For non-rechargeable models, replace the batteries in the light units by opening the battery compartment and inserting the new batteries.
Orders are processed and shipped within 2-3 days of order receipt or credit card approval on weekdays, excluding holidays. Orders placed during the weekend or on U.S. nationally observed holidays are processed the following business day. If you do not receive an order shipment confirmation and it has been more than 2 business days, please contact our customer service team at service@croclights.com for assistance.
DELIVERY TIMES
USA Delivery: 2-10 Business Days
UK Delivery: 7-10 Business Days
Canada Delivery: 7-10 Business Days
AU Delivery: 7-10 Business Days
All Other Countries :7-12 Business Days
THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting. Please note! Severe weather conditions across the U.S. may delay shipping on all orders
Please note that the day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped.
After your item has been shipped, you'll receive your tracking number and have the ability to view the exact ETA of your package, anytime, anywhere through your confirmation email or on our site.
Please keep in mind that the estimated delivery is impacted by your selected shipping method.
Sorry to hear! However, we are not responsible for any lost or stolen package in transit.
Please contact the carrier. We would be happy to provide you with any information about the carrier responsible for your delivery.
Yes, we prioritize environmental responsibility.
Many of our croc lights are made from eco-friendly materials.
Yes, we continuously introduce new and exciting products to cater to various party needs.
Please check our website and social media platforms regularly for the latest products.
If your order has not been shipped yet, we can help you change or cancel it. Please contact our customer service team at service@croclights.com ASAP.
After an order is fulfilled and shipped, we won’t be able to make any changes, unfortunately.
We hope that every product can win the affection of customers.
However, if you change your mind and wish to cancel your order, or received the wrong item(s), or the order arrived damaged or with missing pieces, you may request a return within 30 calendar days of the shipment delivery date. Please contact Croc Lights customer service team at service@croclights.com.
Please stay in contact with our customer service representatives until your after-sales request is fully resolved. Returns received past the allowable date or containing ineligible items will not be refunded.
For more details, please refer to the official document “Return & Refund”.
In many cases, customers do not have to pay any custom taxes. However, for the International Customers, please pay special attention to your own local 'tax and custom' regulations before placing the order.
Croc Lights are no longer pay the tax and custom fee for the customers. You are responsible to check the requirements and regulations of your country before placing an order.